FAQ
We are glad to help with the most answered questions regarding our products and services.
IS SYMPHONY BY AUREA STONE A QUARTZ SURFACE?
Symphony is crafted with an innovative and unique material called RGS wich has an environmentally friendly formulation free from crystalline silica components and composed by up to 90% of recycled materials, such as glass. It cuts and behaves like traditional quartz, but technically, it is not a quartz surface.
WHERE CAN I BUY SYMPHONY?
In the Where to buy section of our website you will find a map listing all the locations of our current distributors. If your region is not currently served by one of our distributors, please contact us through our website or social media channels to see how we can assist you further.
WHAT IS THE WARRANTY ON SYMPHONY BY AUREA STONE?
Symphony surfaces have a 10-year warranty as detailed in the “Warranty” section of this website. You can activate the warranty by registering your product in this section. Furthermore, our NEOS Technology provides a lifetime anti-stain warranty to all Symphony surfaces.
WHAT TECHNOLOGY IS USED TO MANUFACTURE SYMPHONY SURFACES?
We have created a unique and revolutionary technology called Phi 4R+. It is named after its four major pillars: Recycle, Remove, Reuse and Respect. Our slabs incorporate only crystalline silica-free materials, moreover up to 90% are recycled, which simplifies and economizes the manufacturing process. In addition, nearly 100% of the water required in the fabrication process is reused. We are committed to a more sustainable development.
ARE SYMPHONY SURFACES PRINTED BOTH SIDES?
Our patterns are printed only on one side using the groundbraking Nano-Ink technology. The ink penetrates the surface up to 1 mm, delivering authenticity and stability of colors and an ultra-high visual depth. We recommend mitered edges for a better result.
ARE THEY SUITABLE FOR EXTERIOR APPLICATIONS?
Symphony surfaces are designed for interior applications. Our warranty does not cover surfaces installed in outdoor environments.
If you have any further questions, you can contact us here.
